Crystal Coleman

Accomplished Operations Manager with a demonstrated track record of optimizing processes and ensuring seamless day-to-day activities in the Australian automotive industry. Currently serving in a leadership role at Cash for Car Brisbane, I specialize in strategic planning, team leadership, and implementing efficient workflows to drive operational excellence.

Work Experience:

Operations Manager - Cash for Car Brisbane Jan 2020 - Present • 4 yrs 2 mos

• Responsible for optimizing operational processes, overseeing logistics, and ensuring day-to-day activities run seamlessly.

• Focus on strategic planning, team leadership, and implementing efficient workflows.

• Maintain high-quality standards, manage vendor relationships, and enhance customer satisfaction.

Assistant Operations Manager - Cash for Car Brisbane Aug 2018 - Dec 2019 • 1 yr 5 mos

• Developed and implemented operational policies and procedures.

• Managed vendor relationships and negotiated contracts for supplies.

• Oversaw the training and development of operational staff.

Operations Supervisor - Cash for Car Brisbane Jan 2018 - Aug 2018 • 8 mos

• Supervised a small team of operational staff.

• Monitored daily operations and ensured compliance with quality standards.

• Conducted training sessions for new employees.

Junior Operations Analyst - SwiftCar Buyers Jan 2016 - Dec 2017 • 2 yrs

• Analyzed operational data to identify areas for improvement.

• Assisted in developing strategies to streamline workflows.

• Collaborated with team members to implement process enhancements.

Operations Assistant (Fresher) - Swift Car Buyer Feb 2015 - Dec 2015 • 11 mos

• Assisted in day-to-day operational tasks.

• Learned about company procedures and workflow processes.

• Supported senior team members in various tasks.

Key Skills:

• Strategic Planning

• Team Leadership

• Process Optimization

• Vendor Management

• Training and Development

• Data Analysis

• Contract Negotiation

• Customer Satisfaction

Professional Growth:

Started as an Operations Assistant (Fresher) in 2015 and progressed through various roles, showcasing a quick learning ability and dedication to contributing to team success.

Core Strengths:

Results-oriented approach, attention to detail, and a commitment to driving operational excellence throughout the automotive industry.